How Unified Communications (UC) Supports a Hybrid Workforce

Posted by Cristina Lucas on Dec 16, 2020 12:55:46 PM

In our blogs we have recently been covering the increasing transition to hybrid work. A workforce model that requires organizations to increasingly focus on their IT infrastructure and technology strategy to ensure they can support their employees, no matter where they are working from.

As a result of the rising hybrid work model, companies are likely to retain their physical offices for long into the future - but it’s clear that they won’t be the same. 

The way in which we work is changing. Flexible schedules and remote work is rising significantly. The future of work will be a mix of working in a physical office and working remotely. 

This change means businesses must now invest in new tools, technologies and infrastructures that support their employees no matter where they work from. Team members must be able to perform all aspects of their job, whether they are working inside or outside of the physical office. 

One technology that is being used to support employee productivity and collaboration from any location is Unified Communications (UC).

What is Unified Communications (UC)?

Unified Communications is the consolidation of different cloud collaboration and communication tools into one single, easy-to-use and streamlined platform. It provides employees with one user interface in which they can access all the tools they need on any device that they are using. 

Through Unified Communications, employees can access the tools they need to be productive, collaborate with their peers and work effectively no matter where they are working or what device they are working on. 

A typical UC platform will include tools such as; instant messaging, team collaboration, video conferencing, voice and video calling, phone systems, VoIP services, file sharing, SMS and much more. It brings every single method your business uses to communicate together in one system. 

3 Ways UC Supports a “work-from-anywhere” Hybrid Model

With a dispersed workforce in which employees split their time between working inside and outside of your physical office, it’s important that your business provides team members with the tools they need to be productive and communicate no matter where they are working from. 

That’s exactly what you can achieve with the use of Unified Communications. Here are just a few of the top ways in which UC empowers your business to support your employees while operating a hybrid work model:

#1 - Employees have access to everything they need, no matter where they are

A Unified Communications platform gives your employees the tools they need to communicate and perform their job no matter where they are, or what device they are using. UC supports a hypermobile and flexible workforce through communication, file sharing and many other tools.

#2 - Enhanced collaboration

Your business thrives when your employees collaborate with their peers, coming up with creative solutions that improve the quality of work that they produce. Collaboration, however, doesn’t mean that all employees need to be in the same room. Unified communications allows employees to collaborate with one another in real-time, using software such as instant messaging and virtual meetings - no matter where they are working from. 

#3 - A superior user experience

Remote work is often complex. Employees commonly require technologies that they can only access in the office, files saved on different systems and many other challenges that affect their quality of work. Unified Communications, however, provides a superior user experience in which your employees have access to everything they need. This leads to improved performance and higher productivity levels. 

Are you interested in learning more about the benefits of Unified Communications and how it can be seamlessly integrated into your organization? Contact Genesis Integration today. Our team of communication experts would love to answer any questions that you may have.

Tags: Collaboration, Collaborative technology


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