As we all try and quickly adapt to this temporary way of life, conferencing platforms across North America are currently experiencing an influx of participants, as Canadians are converting to remote working.
Rest assured, there is sufficient meeting space and participant seats available; the issue is that most participants are trying to access their meeting within the same time frame.
This increased traffic is also occasionally causing carrier outages across Canada. In these scenarios, you may experience a lag in connection speed when connecting via internet/video, or a dropped call, fast busy, or "all circuits are busy" message when dialing into audio. Please attempt to connect again in a few minutes.
Here are some tips to make accessing your meetings more successful:
Provide your participants with all the connection options available for your meeting, including toll-free and local phone numbers.
Try to avoid scheduling meetings during the busiest times – typically 11 am and 1 pm local time.
Schedule your meetings to start using the “5s” – i.e. 9.15 am or 2.45 pm.
As our collective social distancing continues, carriers are working diligently to increase their capacity to better support our current landscape. These current challenges are becoming less frequent, but still something to be aware of to make the most of your meeting experience.
Let us know if we can help out in any way. Contact us today. We would love to answer any questions you have.