As the world becomes more technology driven the future workplace will continue to be comprised of employees and customers scattered across the globe. Some may imagine a very disconnected inefficient operation, however remote-access offices may be better connected and more collaborative than offices filled with desks and cubicles.
Unified communication (UC) technology allows workers to interact in real-time and allow for the easy exchange of files—and ideas—from any place on the planet.
Why Collaboration is So Important
Whether it’s decision-making, brainstorming, problem-solving, or creating, we generally produce more, and at much higher levels of quality, when we’re working in groups. We think differently when we know we must articulate our ideas to others. This self-editing is another step that wouldn’t exist without the expectation of collaboration. Group deliberation, presentation, and peer review are effective ways to develop stronger ideas, pin point any flaws, and refine processes.
Four UC Technologies that Enhance Workplace Functions
VoIP. VoIP offers users more services than telephone land lines can. As well as providing all the expected phone features, VoIP has the flexibility of being available through several devices. Users can communicate directly from their desktops, laptops, or tablets.
Videoconferencing. Another feature of VoIP, video conferencing allows workers to communicate in real time. Group video conferences are more effective than phone conferences, as users are all visible to each other. People can see one another’s reactions, increasing the quality of communication.
Instant messaging. Workplace-based instant messaging (IM) saves time and streamlines communication by allowing a worker to send a brief instant message. An obvious improvement over phone calls, IM’ing allows users to answer at their convenience.
Digital signage. Unifying an entire on-site workforce is easy with digital signage. An interactive, changeable message is displayed throughout a building, giving all departments immediate access to the same information, whether staff updates, general news of the day, or in case of an emergency.
Unified Communication has changed, and will continue to change, the way we do business. Interaction between co-workers, businesses, and even clients and customers continues to evolve with these technologies. Workplaces, whether in a single geographic location or spread out across the globe, are increasing output and performance every day thanks to these advances.
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