What is a Managed Services Model for Collaboration?

Posted by Robyn Merkel on Aug 23, 2021 2:25:52 PM

The most obvious impact of the pandemic was the dramatic increase in employees working remotely, and that trend isn’t likely to change in the post-pandemic world - particularly with the growing popularity of the hybrid workforce.

In fact, a study from McKinsey on the future of work after the pandemic, found that about 20 to 25 percent of the workforces in advanced economies could work from home between three and five days a week. 

Some companies are already planning to shift to flexible workspaces after positive experiences with remote work during the pandemic, a move that will reduce the overall space they need and bring fewer workers into offices each day.

A survey of 278 executives by McKinsey in August 2020 found that on average, they planned to reduce office space by 30 percent.

As the digital workplace grows, communication technology is now an essential component of any successful business. That’s why many organizations are turning to managed services models to make sure their collaboration technologies are running seamlessly and that they are optimizing those tools for maximized ROI.

In this blog, we’re going to take a look at modern collaboration technologies and how working with a managed services provider that specializes in collaboration and AV technology can help your business maximize those tools and achieve true ROI.

What is managed services for collaboration?

To keep up with the digital workplace, companies are investing huge amounts of money into unified communication and collaboration (UC&C) technologies to improve communication channels across their in-office and remote workforce. 

Yet most of these companies don’t have the expertise and resources to monitor and track those technologies. That makes it difficult to truly understand whether they are investing in the right technologies, spending money on the right areas of their business and encouraging their employees to optimize utilization rates.

That’s where a managed services provider for collaboration technologies can help.

A managed services partner will use experience, expertise and innovative technologies to ensure that your business is correctly using its communication and collaboration tools to realize true ROI. 

Managed services should focus on three foundation of successful collaboration

To ensure your entire team is optimizing your collaboration technology for maximum ROI, a managed services provider should focus on three things; monitoring, analytics and automation. 

Here’s how these three pillars of collaboration technology underpin the success of your team.

Monitoring: Are you tired of reacting to technology issues instead of proactive fixing them? With monitoring software you can do just that. Monitoring software gives your business unique real-time insight into the health status of your collaboration technologies, issue detection and quality performance so that you can ensure your technologies are working seamlessly, all day every day. 

Analytics: Is your organization truly getting the most out of the unified communication and collaboration (UC&C) technologies that it has invested in? Your business will never know how its collaboration technology is performing without insights into how it’s being used. Insightful analytics into these technologies will help you understand how they are being used, utilization rates and other performance metrics that ensure you can optimize and improve technology spend in the future.

Automation: Successful business is all about creating a productive, happy and efficient workforce. Road bumps and friction can seriously impact how good an employee is at their job, and this is only complicated when an increasing number of technologies are adopted. Thankfully there are tools that help you automate those processes, making it easy for employees to join and manage meetings seamlessly. 

Are you interested in learning how Genesis Integration can help your company optimize its existing, and new, collaboration technologies? Get in touch with us today. We would love to help you improve your ROI.

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Tags: Collaboration


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